Call Centre Advisor (D100)

Call Centre Advisor / Customer Service - Darlington, County Durham
Salary: £25,000 - £26,000 per annum + uncapped commission
Full-Time | Permanent
Fantastic benefits package, structured training, and excellent career progression

Are you an energetic and customer-focused individual looking to take the next step in your career? Do you thrive in a fast-paced, supportive environment where your success is rewarded?

We're on the lookout for Call Centre Advisors to join a thriving and highly respected customer service team in Darlington. This is more than just a call centre job - it's an opportunity to build a long-term career with one of the UK's leading telecommunications providers.

Duties

As a Call Centre Advisor, you will be the first point of contact for customers, helping them with a range of enquiries, including:

• Providing friendly and efficient support to customers over the phone.

• Resolving queries around mobile phone, broadband, and TV services.

• Offering technical troubleshooting and guidance on connectivity issues.

• Assisting customers with billing questions and account updates.

• Helping customers get the best from their services by identifying suitable products, upgrades, and add-ons.

• Working to achieve individual and team targets, including service quality and customer satisfaction.

• Logging and updating customer records accurately using internal systems.

• .Delivering a professional and positive customer experience at all times.

Criteria

• Previous experience in a customer service or call centre environment (ideal but not essential)

• Excellent communication and listening skills.

• A friendly and confident telephone manner.

• A genuine desire to help people and go the extra mile.

• Ability to stay calm under pressure and manage multiple tasks.

• Tech-savvy with basic IT skills and the ability to navigate systems.

• Results-driven, with the motivation to meet and exceed targets.

Benefits

• Basic salary of £25,000 - £26,000 per annum.

• Uncapped commission structure - boost your earnings through your performance.

• Comprehensive training and ongoing development.

• Discounted mobile, broadband, and TV packages.

• 25 days holiday plus bank holidays.

• Pension scheme, Health and wellbeing support.

• Employee rewards and recognition programmes

• Opportunities to progress within a national organisation.

Ready to Apply?

If you're passionate about delivering great customer service and want to join a company that values your growth, apply today to become a Call Centre Advisor in Darlington. Positive Outcome Recruitment have been chosen as a recruitment partner for this organisation, we will support you through the application and interview process.